Q: To which countries does Cream Deluxe ship?

At the time being, we deliver in the France, Denmark, Netherlands, Belgium, Spain, Portugal and Sweden. More countries will be added to this list in the near future, so stay in the loop by following us on social media!

Q: Cream Deluxe track & trace: where is my package?

<ol> <li>Go to Track My Order on https://cream-deluxe.com/track-my-order/.</li> <li>Grab the tracking number from the shipment sent confirmation email that was sent to you by noreply@cream-deluxe.com. It should start with TYPQMRN.</li> <li>Fill in the zip/postal code that was used in the shipping address information for your order.</li> </ol>

Q: Discounts and Rewards

HOW TO EARN DISCOUNTS AND REWARDS There are multiple ways for you to earn coupons and other rewards: CREATE A CREAM DELUXE ACCOUNT & STAY TUNED First, be sure to create a Cream Deluxe account, you will then be a member of the Community and will automatically obtain a coupon of 10% discount. Check your email inbox for our special offers! REFER A FRIEND You can earn a coupon of 15% discount when your friend purchase with us through your referral link. LEAVE A REVIEW Earn a coupon of 15% discount when leaving a review (this will only work if you have made a purchase beforehand). USE YOUR POINTS Earn 1 point for every €1.00 you spend in our store. Redeem your points whenever you like to get the rewards you want. Rewards: <ul> <li>€25 off for 600 points </li> <li>€50 off for 1000 points </li> <li>€100 off for 1900 points </li> </ul> Register here: https://cream-deluxe.com/my-account/#customer_login

Q: What is your return and refund policy?

Packages with faulty products can be sent back within 14 days of the initial purchase date on costs of the buyer (sorry we’re not Zalando). A replacing product will then be sent back to you within 10 working days after receiving the faulty product package back confirmed by both the Track &amp; Trace of the carrier company and Rainbow Commerce B.V. as Cream Deluxe. We don’t refund money. We only send replacement products.

Question 1

To which countries does Cream Deluxe ship?

Accepted Answer

At the time being, we deliver in the France, Denmark, Netherlands, Belgium, Spain, Portugal and Sweden. More countries will be added to this list in the near future, so stay in the loop by following us on social media!

Question 2

Cream Deluxe track & trace: where is my package?

Accepted Answer

Go to Track My Order on https://cream-deluxe.com/track-my-order/.
Grab the tracking number from the shipment sent confirmation email that was sent to you by noreply@cream-deluxe.com. It should start with TYPQMRN.
Fill in the zip/postal code that was used in the shipping address information for your order.

Question 3

Cream Deluxe shipping times

Accepted Answer

For current transit times, please refer to the table below.

Netherlands 2-4 days Belgium 3-5 days France 5-8 days Denmark, Sweden 5-8 days Portugal 6-10 days Spain 6-10 days

Question 4

How is my order processed and shipped by Cream Deluxe?

Accepted Answer

Once your payment has been processed, you will automatically receive an email with the order confirmation.
When the order has been received by our team, we will manually prepare your package and send you a confirmation that we packed your order along with your invoice. Your order will be shipped on this day.
Once your order is in the hands of the carrier, you should expect to receive an email with the track and trace information of your order from ShippyPro.
Use Track My Order (https://cream-deluxe.com/track-my-order/) to track your order.

Question 5

Discounts and Rewards

Accepted Answer

HOW TO EARN DISCOUNTS AND REWARDS

There are multiple ways for you to earn coupons and other rewards:

CREATE A CREAM DELUXE ACCOUNT & STAY TUNED First, be sure to create a Cream Deluxe account, you will then be a member of the Community and will automatically obtain a coupon of 10% discount. Check your email inbox for our special offers!

REFER A FRIEND You can earn a coupon of 15% discount when your friend purchase with us through your referral link.

LEAVE A REVIEW Earn a coupon of 15% discount when leaving a review (this will only work if you have made a purchase beforehand).

USE YOUR POINTS Earn 1 point for every €1.00 you spend in our store. Redeem your points whenever you like to get the rewards you want.

Rewards:

€25 off for 600 points
€50 off for 1000 points
€100 off for 1900 points

Register here: https://cream-deluxe.com/my-account/#customer_login

Question 6

What is your return and refund policy?

Accepted Answer

Packages with faulty products can be sent back within 14 days of the initial purchase date on costs of the buyer (sorry we’re not Zalando).

A replacing product will then be sent back to you within 10 working days after receiving the faulty product package back confirmed by both the Track & Trace of the carrier company and Rainbow Commerce B.V. as Cream Deluxe.

We don’t refund money. We only send replacement products.

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